FAQs

1. How long does it take to get my order?

Draymond Story will ship products from China / U.K. / U.S. based on order area. All orders will be processed and shipped out within 1 - 3 business day.

METHODS AND TRANSIT TIMES

  1. By Hongkong Post or China Post: 10 to 30 business days
  2. By EMS: 5-7 business days
  3. By DHL / UPS / FEDEX / DPEX / ARAMEX: 3-5 business days

 

2. How can I check the status of my order?

Please email us at info@draymondstory.com and we will get back to you as soon as possible.

 

3. Can I cancel my order?

Yes if the product has been shipped out. Please email us at info@draymondstory.com to check the order status first. If the product has been shipped out, you may return it after you receive the product. Otherwise, we can cancel your order and stop shipping it out from our end.

 

4. Can I make changes after I order?

Yes, you can. Please email us at info@draymondstory.com to check the order status first. If the product has been shipped out, you may return it after you receive the product. Otherwise, we can make the changes to your order before it is shipped out.

 

5. Is your website secure? 

Yes. All your information will be confidential and the website will not keep the record of your payment information.

 

6. Do you ship internationally? 

Yes.

 

7. Can I customize Draymond Story's products with my logo? 

Yes. Please pick the product you like and tell us what message and how you would like to print on the product by emailing us at info@draymondstory.com.

 

8. What if I don't get my order?

If you don't receive your order in time, please email us at info@draymondstory.com and we will help you check the status of your order.

 

9. What can I do if the product I receive is damaged?

Please contact us at info@draymondstory.com and we will do our best to sort the problem out.

 

10. What if I don’t like what I ordered?

That's no problem. You can return your order if you don't like it or exchange it to other product(s). Please contact us at info@draymondstory.com for more details.